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FAQs
Eco-Friendly
Is your factory audited by Sedex SMETA?Yes, we have passed the SMETA 4-Pillar Audit. SMETA. Sedex Members Ethical Trade Audit. SMETA enable businesses to assess their sites and suppliers to understand working conditions in their supply chain.
Does your box meet REACH and RoHS requirements?Yes, please ask for the test report if you need it.
Is your box safe?Yes, our box get through REACH and RoHS tests,
Our box meets REACH requirements.
REACH. This stands for Registration, Evaluation, Authorization and Restriction of Chemicals. REACH addresses the production and use of chemicals and their potential impacts on human health and the environment.
RoHS. RoHS stands for Restriction of Hazardous Substances and impacts the entire electronics industry and many electrical products as well.
Our boxes pass RoHS compliance.Do you use recycled material?We use corrugated board and greyboard inside of the box, there is more than 75% recycled rate. Mailing cartons and some bags are also more than 60% recycled rate.
All paper and board waste is collected by the recycled company.Product Quality
Do you have quality and factory certification?Every box is checked when they are on the production line, we assemble our box using a mold to get exactly consistent size. Our box could support at least 250 kg pressure. Our box could work between -20℃ to 90℃. We accept 3rd party quality inspection upon customer request.
Our factory owns the ISO 9001:2015 quality management, passes certification, is also audited by Sedex SMETA(4 Pillar), Food contact workshop certified. All main materials get through the RoHS test. Please contact us in case you need certifications or test reports.Order Processing
Why there are no shipping options available?Generally, it is because we do not cover your current location’s online shipping costs yet, please contact us if there are no shipping options.
For Australian addresses, please choose a State/county to show Australian sea shipping costs.What is the currency on your website?The default currency is the US Dollar.
Other currencies available are, Australian Dollar, Euro, Canadian Dollar, Pounder Sterling, and Japanese Yen.What is the MOQ(minimum order quantity)?Here is the MOQ of different products for your reference,
For stock products, the MOQ is 1 piece.
Custom logo on stock products MOQ is 25pcs.
Full customization items(custom size, color, box types, etc) MOQ is 500pcs.Others
What DAP, DDP and DDU are?DAP, Delivered At Place, products will be delivered to your address excluding tax, but values below USD 800 tax are free in the US, and Australian dollar 1000 tax is free in Australia. DDP, Delivered Duty Paid, products will be delivered to your address including tax. DDU, Delivered Duty Unpaid, products will be delivered to your address excluding tax.
How to become your wholesaler?You can find out more information here if you want to become our wholesaler.
Does the price include tax?Generally, our box price will include tax, but different shipping destinations may vary, please feel free to contact us if you are not sure about this.
Do you offer a better price if I need more than 500pcs?Yes, we will offer a cheaper price if you need more than 500 pcs. You can contact us to get a price quote.
Can you deliver my products to China?Yes, we can deliver your products to China.
How can I get the tracking number?Generally, you will receive an email with your order tracking information after your order is shipped out. Please also check the spam folder or contact us if you don’t find your order tracking information.
Which courier company do you use?UPS, DHL, FedEx, SF Express, etc.
Do you provide a cheaper shipping method?Yes, you can calculate shipping costs on the cart page, shipping by air is more expensive than shipping by sea. We also accept shipping by sea or train(shipping by train is available for European countries only). You can contact us to get the shipping quote.
Do you ship worldwide?Yes, we can ship your products almost anywhere all over the world.
Do you provide product tests?Yes, we have different product test equipment for product quality testing, we can test product quality and send the test report to you.
How soon can I receive my products?It depends on different shipping options, your order details, etc. Generally, it will depend on shipping details, here are some estimates,
Shipping by air, about 6-10 working days.
Shipping by sea or train, about 30-40 working days(based on your location).
You can find more shipping details in your cart.