Product quality is our priority, we have a quality inspection team and quality test lab, and we will try our best to make sure the products you receive are in good condition. There are still many factors that might affect product quality, and if you are not happy with your purchase, you can request a return and refund. Generally, we will recommend a refund rather not a return, because it will generate additional shipping costs during product return.

Eligible Items for Return

Most unopened and unused items in their original condition can be returned within 30 days of delivery for a refund. Exceptions include personalized, custom-made products.

Refunds

You will receive a full refund of the purchase price for eligible returns. Shipping costs are non-refundable.

How to Return an Item

Please contact our support team within 30 days of delivery to initiate a return. We will provide you with return shipping labels or instructions. We must receive the returned item within 14 days of issuing the return approval.

Return Shipping Costs

You are responsible for paying the return shipping costs. We recommend shipping returns with tracking functionality through your preferred carrier.

Exchanges

If you would like to exchange an item for a different size or color, we can process exchanges as returns plus reorders. Exchange shipping costs follow the same policy as returns.

Damaged or Defective Items

If you receive an item damaged or defective due to our fault, we will refund or replace it for free. Please contact us within 7 days of delivery for any issues.

If you have any questions or need any further assistance, please don’t hesitate to contact us.

Contact Us

Tel: (+86) 21 34753282

Email: chocopac@geoto.cn